Call volume jumps 3–8× on submission days. Queues hit 15–45 minutes. Customers hang up, call back angrier, or don't submit at all — and you bill on estimates.
AI for Water · Electricity · Gas · District Heating
Lunara Utility Ai
Every billing cycle,
your customers queue.
Our AI answers all of them at once.
Lunara Utility Ai collects meter readings by photo, voice and chat, answers customer questions 24/7 and absorbs your peak-window traffic — while call recordings, transcripts and customer data stay on your own servers.
Free pilot on your real reading flow · No card, no contract · Live in days, not months
Phone (your numbers)Website pop-upQR codeViberTelegramWhatsApp
In production at a municipal water utility5,000+ meters onboardedBuilt and launched in one weekGDPR & NIS2-readyOn-premise by design
Sound familiar?
Five days a month, your contact centre breaks. And then it happens again.
Meter readings arrive in a narrow window. Every customer calls at the same time, your lines jam, and your best people spend the day typing five-digit numbers into billing.
€1.80–3.50 for every manual reading. Your agents are the most expensive way to collect five digits. Overtime and temp staff every single cycle.
One typo = one billing dispute. A misheard digit becomes a wrong invoice, a recalculation, a complaint and a customer who stops trusting you.
IVRs that nobody uses. "Press 1, press 2" doesn't understand people. Customers skip it and demand a human — so you pay for the IVR and the agents.
And you can't simply "move it to the cloud." As critical infrastructure, you can't send call audio, addresses and debt balances to a foreign AI vendor's servers. Most AI bots fail this test on day one. Ours was built to pass it.
What if the peak window didn't need a single extra agent?
Meet Lunara Utility Ai
One AI engine for every channel your customers already use
Your customer sends a photo, makes a call or types a message. Lunara Utility Ai understands it, verifies it and writes a clean reading straight into your billing — in seconds, in their language, at any hour.
Your customers
Call · Photo · Viber · Telegram · WhatsApp · Web · QR
Lunara Utility Ai
Understands · Reads · Validates · Escalates
Your systems
Billing / CIS / ERP · SQL · REST · Webhooks · Google Sheets + live operations console
Built around your billing cycle
Everything your contact centre does on billing day — automated
Photo meter reading
Snap. Send. Done. Customers photograph the meter in Viber, Telegram, WhatsApp or the website. Our vision AI reads black and red wheels, keeps leading zeros and ignores seals and stickers. The value is read back for confirmation before it touches billing.
Inbound voice agent on your numbers
Every call answered on the first ring. A natural-sounding AI agent takes calls on your existing numbers, in local languages, with unlimited parallel lines. It captures contract number, meter number and reading, repeats them back, and answers questions about bills, tariffs and outages. Connects to Asterisk, FreePBX, Cisco, Avaya or any SIP trunk.
Mass outbound calls
Calls that people actually answer. Reading deadline reminders, planned outage notices, payment reminders and debt campaigns — thousands of personalised calls at once, each with a result, transcript and analytics. Not SMS that nobody reads.
24/7 customer consultations everywhere
One brain, every touchpoint. The same AI consultant runs in a website pop-up, behind a QR code on the bill, the meter or the office door, and in Telegram, Viber and WhatsApp. It knows your tariffs, procedures and FAQ and answers like your best agent.
Smart validation before billing
Bad readings never reach an invoice. Anomaly checks flag readings that are too high, too low or going backwards. Readings are routed to the right tariff, issuer and account automatically.
Emergency detection & human handoff
Your people only get the calls that need people. A burst pipe or a gas smell is detected in speech and transferred instantly to a live dispatcher. Complex cases go to your operators with the full conversation already on screen — no one asks the customer to repeat themselves.
Recordings & transcripts on your servers
Every word, kept where it belongs. Every call is recorded and transcribed. Every chat is logged. Audio, text and readings are stored on-premise, on your infrastructure, with your retention and audit rules.
Live operations console
See your billing cycle in real time. Readings received, calls handled, escalations, anomalies and channel mix — in one dashboard, exportable to your reporting.
How it works
From customer to billing in under a minute
- 01
Customer reaches out — calls your number, scans a QR code, opens the website pop-up or messages you in Viber, Telegram or WhatsApp.
- 02
AI identifies and captures — finds the account by contract or meter number, reads the photo or hears the reading, and reads it back for confirmation.
- 03
AI validates — checks for anomalies and routes the reading to the right tariff and account.
- 04
Data lands in your systems — billing, CIS or ERP via SQL, REST or webhooks. Recording, transcript and chat log are saved on your servers.
- 05
Humans step in only when needed — emergencies and complex cases go straight to your team with full context.
Built for critical infrastructure
Sovereign AI. On your servers. Under your rules.
Utilities can't treat customer data like a marketing chatbot does. Lunara Utility Ai was designed for regulators, auditors and security teams from day one.
- On-premise storage — call audio, transcripts, chat history and readings are stored on your infrastructure, not ours.
- Your telephony, your numbers — bring your own SIP trunk and PBX. No new numbers, no carrier lock-in.
- GDPR & NIS2-ready — retention policies, access control and full audit trail.
- Full transparency — every AI decision is logged and can be reviewed, replayed and exported.
Your security team will ask hard questions. We have the answers ready — ask for our architecture and data-flow pack.
Why Lunara
Built for utilities — not adapted from a generic chatbot
| Capability | Legacy IVR | More call-centre staff | Generic cloud AI bot | Lunara Utility Ai |
|---|---|---|---|---|
| Peak-window capacity | Queues, drop-offs | Overtime, temp hires | Usually chat only | Unlimited parallel calls & chats |
| Meter reading capture | Keypad, errors | Manual typing | Text only, no checks | Voice + photo, read-back confirmation |
| Data residency | On-premise | On-premise | Vendor cloud, often abroad | On your servers |
| Telephony | Existing PBX | Existing PBX | New numbers, lock-in | Your SIP trunk & numbers |
| Emergencies | Menu option | Human judgement | Not designed for it | Detected in speech, instant transfer |
| Outbound campaigns | Robocalls | Too expensive | Rarely | Personalised AI calls at scale |
| Time to launch | 6–12 months | Hiring cycle | Weeks + integration | Pilot in days |
The impact
What changes in your first billing cycle
0 min
waiting time at peak, vs. 15–45 min today
Up to 82%
routine calls resolved without an agent
< €0.15
per automated reading, vs. €1.80–3.50 manually
24/7
every channel, every language
Fewer estimated bills. Fewer disputes. Fewer complaints to the regulator. And a contact centre that finally has time for the customers who really need it.
Already in production
5,000+ meters onboarded at a municipal water utility — in one week
A municipal water utility in Moldova needed to stop the monthly flood of reading calls. We launched Lunara Utility Ai in seven days.
- Customers send readings as photos or text via Viber and the website
- Readings are written straight into the billing sheet
- Complex questions are handed to operators with full context
- AI voice calls on the utility's own numbers are rolling out next
Who it's for
One platform for every utility
Water & wastewater
readings, leak reports, burst-pipe emergencies, connection requests.
Electricity
readings, outage notices, tariff questions, smart-meter exceptions, payment reminders.
Gas
readings, gas-smell emergencies routed to dispatch in seconds, safety-check scheduling.
District heating
readings, heating-season notices, temperature complaints, debt campaigns.
Multi-utility & municipal operators
one AI layer across every service and every channel.
Integrations
Plugs into what you already run
No rip-and-replace. Lunara Utility Ai connects to your existing stack and starts with zero IT effort.
- Telephony: Asterisk, FreePBX, Cisco, Avaya, any SIP trunk
- Billing / CIS / ERP: SAP, Oracle, 1C and custom systems via SQL, REST, webhooks
- Messengers: Viber, Telegram, WhatsApp
- Web: pop-up widget, QR codes on bills and meters
- Day one: Google Sheets — start before IT integration is even scheduled
Don't take our word for it
Talk to your own AI agent — free, before you decide anything
We deploy a working agent trained on your tariffs, your FAQ and your reading flow. Your team calls it, sends it meter photos, tries to break it. You see exactly how your customers will experience it — at zero cost and zero risk.
What you get, free
- A live AI agent with your name, voice and knowledge base
- A test phone line plus website pop-up, QR code and messenger access
- Real photo meter reading on your meter types
- Readings streaming into a shared sheet you can inspect
- A results report after the test
Rollout
A low-risk path to production
- PHASE 01
Day 1–2 — Free pilot on one channel. Viber, Telegram, WhatsApp or web widget with photo reading; results in a shared sheet.
- PHASE 02
Week 1–2 — Voice on your numbers. Connect your PBX or SIP trunk, local-language voice agent, emergency handoff to dispatchers.
- PHASE 03
Month 1 — Full integration. Billing / ERP sync, on-premise storage of recordings and transcripts, retention and audit policies.
- PHASE 04
Ongoing — Scale & outbound. Deadline reminders, outage notices, debt campaigns, analytics across every channel.
A few answers
Frequently asked questions
Will customers know they're talking to AI?+
Yes, the agent introduces itself. Most customers simply care that they were answered immediately and the reading was accepted.
What if the AI misreads a meter?+
Every reading is read back for confirmation and checked for anomalies. Unclear photos trigger a request for a new one or a handoff to an operator.
Where is our data stored?+
On your infrastructure. Call audio, transcripts, chats and readings stay on your servers under your retention and access policies.
Do we need new phone numbers?+
No. We connect to your existing PBX or SIP trunk and work on your current numbers.
Which languages are supported?+
Local and regional languages for voice and text, including mixed-language conversations. Tell us yours during the pilot.
How much IT work is required?+
For the pilot, none. Full billing integration takes typically about a month and runs alongside your current process.
What does it cost after the pilot?+
Pricing is per automated interaction or reading, well below the cost of manual handling. We'll model it on your volumes after the pilot.
What happens in an emergency?+
Phrases like "burst pipe" or "gas smell" are detected in speech, and the call is transferred instantly to a live dispatcher with context.
Your next billing cycle is already on the calendar.
Let it be the first one without queues, overtime and typos. Tell us where it hurts most — we'll deploy a free agent on your real reading flow and show you the numbers.